CUSTOMER SERVICES John Brown Wheels

Customer Service

Great customer care is one of our core values, so if you have any questions or queries please don't hesitate to contact us. We value you as a customer and will do everything we can to make sure you are happy.

Please email or phone us to get in touch. We'll get back to you quickly as we can.

New Website

Welcome to our new website, the new website has been designed to make your online experience with us as simple and hassle free as possible and very simple even for a novice to navigate through the various pages and search facilities.

100% Satisfaction Guarantee

We want you to be delighted with your purchases made through John Brown Wheels Ltd and as such we will do everything we can to make sure you are happy.

Pre & Post Sales Advice

As we hold almost all of the items we sell on the site in stock, we know about them too! We will answer any questions you have about the products, both before you make your purchase and afterwards.

Delivery

All orders are normally dispatched within 48hrs of order confirmation. You will be shown a list of available delivery options and prices during the checkout process. Upon your order being dispatched you will then be emailed so you are aware that you goods are on their way:

See Delivery Information for more on delivery

Thousands of Products 

We now have thousands of products accessible and in stock to meet all your car needs. We are constantly on the lookout for new and exciting products and are adding to our extensive product range. If you have any suggestions or would like to see John Brown Wheels stocking a particular product then please do not hesitate to email us, and we will be happy to look into your requests. From to time some popular products maybe out of stock these can be pre ordered, please follow instructions when prompted on these products.

Returns & Refunds

We hope you are happy with your purchase but we understand that sometimes things aren't as expected.

Goods which are purchased online which prove unsuitable may be returned for refund, credit or exchanged if we are notified within 14 days of recieving your goods (cooling off period), you then have 14 days to return the goods back to ourselves. Subject to the following conditions:

  •  Item/s are returned carriage paid.
  •  Item/s are received in a re-saleable condition.
  •  Item/s are received un used.
  •  Items are returned complete with all packaging in a good condition
  •  If you have purchased just Alloy/Steel Wheels and have fitted your own tyres, these are no longer returnable. Unless these goods prove to be faulty.

 (We reserve the right to levy a charge to replace product packaging which is damaged of defaced)

  •  We cannot accept any item/s which have been specially ordered for you or manufactured to your own specifications for return.
  •  All returns are to be accompanied by a copy of the original invoice that the returned products were invoiced on.
  •  All returns are to be accompanied by a letter stating the reason for returning the item/s.
  •  John Brown Wheels Ltd are not responsible for any labour charges incurred during fitment or removal of suspected faulty or incorrectly supplied goods or parts.
  •  Any returns that need to be credited back to your credit card, PayPal and any other means will be handled directly with John Brown Wheels Ltd
  •  All returns which are not faulty may be subject to a 15% handling charge.

We will accept any product back for a full refund if you change your mind within seven days from the day after delivery is made. Goods should be with their original packaging and in a similar condition to as they were received. Of course, if the product is faulty we will arrange for a replacement to be sent out or a full refund to be issued.

As with delivery, we like to get issues resolved quickly, so you can be confident we'll be on the case as soon as you get in touch.

Please help us to help you. This does not affect your statutory rights.


Please contact us before returning an item so that we can make it go as smoothly as possible.