Customer Services FAQs Help
Login £0.00 0
Basket
You have no items in your basket.
Wheel Icon
WHEEL FINDER
John Brown Wheels - Logo

Reset
Wheel Icon Wheel
Finder
Help

Using the site

We have made the site as easy as possible to use. You will find the main site navigation along the top of the website, underneath the logo. If you ever get lost you can navigate to the home page by clicking on the 'home' button. You can navigate through all the available products using the left hand menu, and see what's in your shopping basket in the right hand corner.

You can look up a product by simply using the key word search at the top of the page or using the wheel search facility where you can search for size, colour or vehicle fitments.

Most products have various options i.e. wheels will show available tyre options. You will also see on the current product page any related and also brought products. You can buy these products by clicking and adding these to your shopping basket. 

At the very top of our website is the wheel finder. Here you can select your vehicle from a list of curated makes/models, that are among some of the most requested at our store. Once your make and model is selected, the site will then display wheels which are better suited to your vehicle. If you are unsure of what you are looking for, or need any further assistance, please get in touch and we will do our best to help you. 

Please note: our wheel finder is a guide only, and while we try to remain as accurate as possible in our fitment guide, some vehicles may differ from what is listed.

Ways to pay

There are four easy, quick and secure ways to pay on www.johnbrownwheels.com. We take security very seriously and don't store any of your card details.

Standard Secure Checkout

You can pay using any credit or debit card through our standard secure checkout which is provided by Sage pay. Simply click on 'checkout' from the shopping basket page. You will be asked to provide your billing and shipping information before being taken to the secure Sage pay payment page to complete your order.

Telephone

We understand that some people prefer to order over the phone. We can accept any debit or credit card over the phone by calling our sales on +44 (0) 1926 817444

PayPal

If you prefer, you have the option of paying through PayPal. If you have a PayPal account you will need to do is click on the 'pay now using PayPal' in the basket page. You will be taken to PayPal’s secure payment page to complete your order.

If you don't have a PayPal account, or want to know more information about PayPal click here.

Site Security

At JBW we take security very seriously. For speed and security you won't need to register on our site to use it, and any payments are made through secure and trusted third party systems.

To read about the security of the individual payment methods, please see SagePay (our standard secure checkout) or Paypal.

Whenever any information is requested from you, it will be encrypted through a secure server (SSL). You will be able to see it is secure by looking at the website URL, which will begin with https://, an example of which is shown below. Most browsers will also show a padlock symbol either at the bottom of the browser window, or near the URL at the top.

Of course, if you are worried about security or want to ask any questions, please don't hesitate to contact us.