Product CareAbout Us Contact Us Blog
1. Thank you for visiting the JBW website.
Protecting consumer privacy is very important to us. Our Online Privacy Statement is available to inform you about our collection and use of personal information so that you can make informed choices about how your own information is collected and used. This Online Privacy Statement reflects the JBW policies covering personal information collected at this website on or after the effective date shown above.
We believe that information used responsibly benefits consumers and the economy, whether it is information we house on behalf of consumers conducting transactions or information we collect on behalf of our business clients. For example, we use consumer information every day to ensure fast and accurate processing of hundreds of thousands of money transfers. In addition, JBW strives to better serve our customers by offering goods and services that we believe fit their needs and interests. When identifying an opportunity, JBW may use consumer information it has collected in an effort to identify consumers who may be interested in that opportunity. For more than few years, consumers and businesses have relied on JBW for safe and reliable service.
The relationships we have developed through the years have been established based on mutual trust. Each day we and employees and agents strive to reinforce our commitment to our clients and consumers. Central to that commitment is ensuring that we abide by a set of privacy policies, which are outlined below. These policies guide us in the collection and use of information as well as employee responsibilities in protecting your privacy. We use personal information about consumers only in a manner consistent with these policies.
This Privacy Statement also provides you with information about how you can have control over our use of your data.
Please note that we will be updating this Privacy Statement on a regular basis in order to keep you fully up to date with our approach to data protection and privacy. If you have any comments or queries regarding our use of your data, or you wish to unsubscribe from receiving marketing communications from us, please contact our Data Protection Officer ("DPO") by email : firstname.lastname@example.org
2. WHAT INFORMATION DO WE COLLECT ABOUT YOU
The information that we collect about you may include your name, home address, e-mail address, telephone number, as well as relevant financial and credit card information. This is referred to as your "personal data". We collect this data in a number of different ways. For example, you may provide this data directly when filling in forms on this website, or when corresponding with us by telephone or e-mail.
Equally, when you visit this website and even if you do not register with us, we may collect technical information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, your login information, browser type and version, the country and telephone code where your computer is located, and information about your visit including products you viewed or searched for, page response times, download errors and length of visits to certain pages.
Only in very rare instances will we need to collect any sensitive information about you (known as "special categories of data") which includes, for example, details about your racial or ethnic origin, or data relating to your health. Should it ever be necessary for us to ask you for this type of data, we will provide you with separate details about how we will protect that information at that time.
3. HOW WILL WE USE THAT INFORMATION?
Currently, we use your data for the following purposes:
o 3.1 To assist in the processing of your order / to carry out our obligations arising from any contracts entered into between you and us. For example, this could include packing and delivering orders, forwarding order details, order fulfilment, the processing of credit/debit card transactions, fraud prevention, registering warranties and the provision of corresponding customer services
In certain circumstances, it may be necessary for us to provide your information to external companies with which we contract to assist us in providing these critical services to you. We assure you that these companies are not permitted to use your information for any other purpose. For further information about these companies, please see section 5 below.
o 3.2 Where you have given us your specific consent, we will use your data to provide you with marketing services. This allows us to tell you about new products or services that may be of interest to you.
o 3.3 To ensure that the information contained within this website is presented in the most effective manner for you and for your computer or mobile device. This information allows us to update and improve the contents of our site, and ensure the smooth operation of internal processes, such as troubleshooting, data analysis, testing, research, statistical and survey purposes, and to keep our website as safe and secure as possible. For further information, please refer to our Cookies Policy.
o 3.4 To understand what sections of the website you are visiting, so that we can subsequently contact you regarding particular products and services which may also be of interest. This facility is enabled by cookies, described in our Cookies below at 12. We do this as we think it is important to understand your shopping and browsing habits so that we can keep improving our service for you.
If you change your mind at any stage about receiving marketing from us, or if you do not want us to process your personal data for one or more of the reasons set out above, please contact our DPO as described in section 1 above.
4. HOW LONG WILL WE KEEP YOUR DATA?
Unless you ask us to do so, we will never keep your data for longer than is necessary for us to complete the activity for which your data was collected in the first place. However, sometimes there is a legitimate and/or legal reason that means we need to retain your data.
• Financial records of transactions for 7 years
• Your name and contact details for marketing purposes for 7 years from the last point services were provided to you
• Your name and contact details for marketing purposes for 3 years in the event of you making an enquiry
• A record of the services (including a copy of your full customer file) we provide to you for 7 years
• Complaint records for 7 years
5. WITH WHOM DO WE SHARE YOUR PERSONAL DATA?
We work with a number of external suppliers who support our business. This includes organisations which are critical to fulfilling customer orders as detailed in section 3.1 above. This Statement will be updated to give further detail about the categories of suppliers that we use, specifically where these organisations are based outside the European Economic Area ("EEA"). We will also provide details about the security arrangements which are in place in order to protect customers? data.
Notwithstanding the above, we assure you that we will only exchange your data with another organisation where i) we have your express permission to do so; or ii) it is necessary in order to honour a contract between you and JBW ; or (iii) we have a legal obligation to share the information; or (iv) it is in the public interest; or (v) it is necessary for the establishment, exercise or defence of legal claims; or (vi) it is necessary to protect the vital interests of you or another person.
We will never sell your personal data to any external organisation.
6. HOW CAN YOU ACCESS THE PERSONAL DATA WE HOLD?
You have the right to ask us, in writing, for a copy of all the personal data we hold about you. This is known as a "Subject Access Request". Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost.
We will send you a copy of the information within 30 days of your request.
To make a Subject Access Request, please write to our DPO at the postal address shown in section 1 above.
7. UPDATING OR AMENDING YOUR PERSONAL DATA
If, at any time, you want to update or amend your personal data or consent preferences, please contact our DPO as described in section 1 above. Any requested and legitimate changes will take effect within 28 days of receipt of your request.
8. DATA PRIVACY AND SECURITY
At JBW, security is a priority. We employ appropriate measures to protect consumer information against unauthorized access, disclosure, alteration, or destruction. These may include, among others, encryption, physical access security and other appropriate technologies. JBW continually reviews and enhances its security systems, as necessary and helps us to:
o protect against potential breaches of confidentiality.
o ensure all IT facilities are protected against damage, loss or misuse; and
o increase awareness and understanding across our business of the requirements of information security, and the responsibility of colleagues to protect the confidentiality and integrity of the information that they handle.
We recognise that the security of data and transactions on this website is of primary importance. We therefore ensure that all connections to secure parts of the website (such as your personal account and the checkout section) are encrypted and authenticated using strong protocols, key exchanges, and ciphers.
9. CARD PAYMENT SECURITY
We have been awarded the Payment Card Industry Data Security Standard (PCI-DSS), which recognises the robust processes that we apply when handling card transactions from the major card schemes. This independent certification gives our customers assurance that our transactional systems protect your data with appropriate levels of security.
Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.
We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, neither do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.
This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.
The Data Controller of this website is JBW, Unit 1 Cornwood farm, napton road, stockton, warwickshire cv47 8hu.
Questions, comments, and requests regarding this Privacy Statement are welcomed, and should be sent to our DPO.
You can find full details of your personal data rights on the Information Commissioner’s Office website at www.ico.org.uk.
What are cookies?
Cookies are tiny text files that are transferred to your computer when you visit websites. They can be used to enhance your experience on a particular website, for example, they may be used in conjunction with your shopping cart on an ecommerce site, or they may simply be used for marketing purposes to monitor site usage and activity.
Cookie types and what cookies do
Not all these cookies are operational on every site, below is an overview of the types of cookies that might be in use on a site.
• Fundamental Cookies - These Cookies are necessary for the operation of the site. Example: shopping cart information on an e-commerce site, or authorization for access to a restricted area.
• Performance Cookies - These Cookies don't affect the functionality of a website; they are used to improve performance and to track site usage. Example: Google Analytics
• Functionality Cookies - These Cookies store preferences that help improve the functionality of the site. Example: location information for services such as news or weather, or accessibility settings for text size, fonts, contrast and so on.
• Advertising Cookies - These cookies store (and share) information about your browsing habits. Example: pop-up adverts that appear across a whole network of sites, targeted at users based on their browsing history.
Are cookies safe?
• Yes – they don’t harm your computer.
• Yes – they do not contain any information that could be used by others to identify you personally.
• Yes – they do not contain any confidential details such as your email address or payment details.
Can I turn cookies off?
If you would prefer not to have cookies from my website stored on your computer, you can change the settings on your website browser. You can find out how to do this in the ‘Help’ section of your browser, via the menu bar or visiting http://www.aboutcookies.org.uk/managing-cookies where there are details about how to manage cookies.
The cookies that are used
Google analytics cookies allow us to:
• Allow us to understand how visitors use the site, as well as provide valuable information about devices used and where in the world you have visited us from
• Help identify any errors so we can fix them.
• Gather information which helps us continually improve our website.
The data collected is completely anonymous, there is no personal information to identity a visitor stored or recorded.
To remember your chosen settings, a cookie will be stored in your current browser. If you delete all cookies from your browser, you will have to update these settings again.
If you use a different device, different account on your PC or a different browser, you will need to set your preference for them too. The settings you have chosen today will only apply to device and browser you are using now.